 |
 The ECI Warranty
Please read carefully BEFORE calling or writing in about your . Most
problems can be solved without contacting the factory.
Notice that this is not a "fine print" warranty. We want you to understand your rights and ours too! All
ECI s will work if assembled properly. The very fact that your includes this new manual is
your assurance that a team of knowledgeable people have field-tested several "copies" of this
straight from the ECI Inventory. If you need help, please read through your manual carefully, all
information required to properly build and test your is contained within the pages!
1. DEFECTIVE PARTS: It's always easy to blame a part for a problem in your , Before you conclude
that a part may be bad, thoroughly check your work. Today's semiconductors and passive components
have reached incredibly high reliability levels, and its sad to say that our human construction skills
have not! But on rare occasion a sour component can slip through. All our parts carry the ECI
Electronics Warranty that they are free from defects for a full ninety (90) days from the date of
purchase. Defective parts will be replaced promptly at our expense. If you suspect any part to be
defective, please mail it to our factory for testing and replacement. Please send only the defective part
(s), not the entire . The part(s) MUST be returned to us in suitable condition for testing. Please be
aware that testing can usually determine if the part was truly defective or damaged by assembly or
usage. Don't be afraid of telling us that you 'blew-it', we're all human and in most cases, replacement
parts are very reasonably priced.
2. MISSING PARTS: Before assuming a part value is incorrect, check the parts listing carefully to see
if it is a critical value such as a specific coil or IC, or whether a RANGE of values is suitable (such as
"100 to 500 uF"). Often times, common sense will solve a mysterious missing part problem. If you're
missing five 10K ohm resistors and received five extra 1K resi stors, you can pretty much be assured
that the '1K ohm' resistors are actually the 'missing' 10 K parts ("Hum-m-m, I guess the 'red' band
really does look orange!") ECI Electronics project s are packed with pride in the USA. If you
believe we packed an incorrect part or omitted a part clearly indicated in your assembly manual as
supplied with the basic by ECI, please write or call us with information on the part you need
and proof of purchase.
3. FACTORY REPAIR OF ASSEMBLED S:
To qualify for ECI Electronics factory repair, s MUST:
1. NOT be assembled with acid core solder or flux.
2. NOT be modified in any manner.
3. BE returned in fully-assembled form, not partially assembled.
4. BE accompanied by the proper repair fee. No repair will be undertaken until we have
received the MINIMUM repair fee (1/2 hour labor) of $18.00, or authorization to charge
it to your credit card account.
5. INCLUDE a description of the problem and legible return address. DO NOT send a separate letter;
include all correspondence wi th the unit. Please do not include your own hardware such as non-ECI
cabinets, knobs, cables, external battery packs and the like. ECI Electronics, Inc.,
reserves the right to refuse repair on ANY item in which we find excessive problems or damage due
to construction methods. To assist customers in such situations, ECI Electronics, Inc., reserves
the right to solve their needs on a case-by-case basis.
The repair is $36.00 per hour, regardless of the cost of the . Please understand that our technicians
are not volunteers and that set-up, testing, diagnosis, repair and repacking and paperwork can take
nearly an hour of paid employee time on even a simple . Of course, if we find that a part was
defective in manufacture, there will be no charge to repair your (But please realize that our
technicians know the difference between a defective part and parts burned out or damaged through
improper use or assembly).
4. REFUNDS: You are given ten (10) days to examine our products. If you are not satisfied, you may
return your unassembled with all the parts and instructions and proof of purchase to the factory for
a full refund. The return package should be packed securely. Insurance is recommended. Please do
not cause needless delays; read all information carefully.
|
|